Shipping policy
Last updated: 1 August 2026
PAWSE is an Australian pet clothing brand based in Melbourne, Victoria. All orders are packed and dispatched from Melbourne.
1. Australian shipping rates
- Standard - $8.95 AUD, 5 to 8 business days
- Express - $14.95 AUD, 2 to 4 business days
- Free standard shipping on all Australian orders over $65 AUD
2. International shipping
Standard international shipping is a flat $19.95 AUD, with delivery typically 10 to 25 business days depending on destination. International customers may be charged customs duties, taxes or handling fees on arrival. These are set by the destination country, are not collected by us, and are the customer's responsibility.
3. Dispatch time
Orders are typically dispatched within 1 to 2 business days of payment, Monday to Friday, excluding Victorian public holidays. Orders placed on a weekend are dispatched the following business day. During launch drops and sale periods dispatch may take up to 3 business days, and we will tell you if that happens.
4. Tracking
Every order is tracked. You will receive a shipping confirmation email with a tracking link as soon as your parcel leaves us. If you have not received tracking within 3 business days of ordering, email hello@pawse.au.
5. Delivery estimates
Delivery timeframes are estimates provided by the carrier and are not guaranteed. They are counted from dispatch, not from the time the order is placed. Remote and regional Australian addresses may take longer.
6. Incorrect addresses
Please check your delivery address carefully at checkout. If you spot a mistake, email hello@pawse.au immediately with your order number and we can usually correct it before dispatch. Once a parcel has been dispatched to an incorrect address supplied by the customer we cannot recover it, and re-delivery is charged at the standard rate.
7. Lost or damaged parcels
If tracking shows no movement for 10 business days, or your parcel arrives damaged, email hello@pawse.au with your order number and photographs. We will investigate with the carrier and replace or refund your order. Nothing in this policy limits your rights under the Australian Consumer Law.
Contact us
Shipping questions: hello@pawse.au. We respond within 1 business day, Monday to Friday, 9am to 5pm AEST/AEDT (Melbourne).
